 malpractice & risk management
Emotional errors cause claims. Compassion helps control them…
Most approaches to malpractice fail or backfire
80% of your malpractice claims have one thing in common. It’s not medical negligence. So patient safety programs won’t have much effect. And the steps many medical practices take to reduce risk—avoiding patients or withholding information—may actually increase it.
The perception of disregard drives up claims
The majority of patients who sue feel deserted, devalued, misunderstood, and kept in the dark. They want respect, information, and empathy.
Your staff can learn to make empathy visible
Demonstrating empathy in a way patients can see takes skill—especially in times of stress, pain, or grief. Your staff can learn how. But manuals and lecture and role play aren’t enough. It takes a special kind of training.
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