 cultural competency & diversity
Empathy skills turn cultural awareness into effective practices...
Cultural awareness is only a start
Medical practices are embracing cultural competence. But greater awareness is only half the solution. Staffs have become more knowledgeable, but not always more effective. Lists of beliefs, behaviors, and "dos" and "don'ts" provide only a starting point. In fact, they may lead to stereotyping.
Patients need compassion
Patients of any culture need dignity and respect. They need a healer who listens with empathy. So they feel seen and heard as individuals. In a way that produces better outcomes.
Your staff can learn to make compassion visible to anyone
Demonstrating empathy in a way any patient can see takes skill—especially when patients come from diverse cultures. Your staff can learn how. But manuals and lecture and role play aren’t enough. It takes a special kind of training.
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