Use this innovative, yet proven system, to Create Excellent Experiences For Patients, Lower Your Own Stress...And Cut Your Costs At The Same Time If you're searching for a way to turn cultural knowledge into better experiences or service for patients and you'd like your

patients to be able to see how dedicated you are to helping them,
this may be what you've been looking for.

Here's a proven, step-by-step method for working with patients that can provide better experiences and care for them and lower stress for you.

Using this process, your medical staff will learn

• How to make their natural compassion visible to patients
  

• How to recognize when they don't have a high quality connection with a patient
  

• How to step off the "emotional line-of-fire" with a "difficult" patient
  

• How to refocus patients on their dreams instead of their nightmares, and
  

• How to negotiate solutions that work for your medical practice as well as your patients

Of course, you're staff doesn't need to learn to be compassionate. They already are. They need to learn to make their natural compassion visible to patients who are in distress.

As you know, people under stress get myopic. Researchers call it “perceptual narrowing”. Their focus gets small. Often, they’re only able to think about how they feel and what they need, right now. For a patient in distress, your staff’s natural compassion can get lost in the swarm of activity you carry out to provide help. The important tasks your staff is doing—assessment, testing, treatment—begin to feel irritating. And the orderly, disciplined environment you foster to provide quality care begins to seem robotic, even inhuman.

So, you need a simple, step-by-step method to make your empathy clear to patients who are busy with their own concerns and pain.

Take advantage of our years of coaching front line staff members through their toughest encounters with patients and co- workers. Here's what your caregivers will learn using this system:

• Quickly identify the root of an upset patient's concern.
  

• Patients camouflage their feelings. We all do it. We've been raised to. But your staff can learn to smoke them out easily.
  

• Eight common strategies for comforting patients (that your staff is using right now) that often backfire.
  

• Three things you can do to set the stage for creating powerful experiences with patients-before you even open your mouth.
  

• Two questions that can open up a patient. Why staff members are afraid to ask. And how they can ask with confidence.
  

• How to take a powerful stand with a patient without alienating him.
  

• How to uncover the needs hidden in your patients' accusations and victim language.
  

• How your staff increases your costs and upsets patients by trying to solve their problems too soon. And what they can do instead to create great experiences.
  

• QTIP-Quit Taking It Personally. How often do you hear or give that advice? But what's the alternative? We'll give your caregivers a simple question they can ask themselves that will help them step off "the emotional line of fire" with patients.
  

• The powerful skill your patients learned as children that puts your staff on the defensive. And how to deal with it gracefully.
  

• The key confusion that sabotages the good solutions your caregivers propose to patients and the distinction that clears it all up.
  

• How your staff's instinct to commiserate with patients puts you at risk and what they can do instead that will uncover openings for great service

And that's not all. You'll also find modules that will help your staff take a stand and work more effectively with each other.

• How to gain authentic buy-in when a staff member says "no".
  

• You want your staff to recognize policy but you don't want speaking and thinking in "bureaucratese". They'll be more powerful when they translate "have to", "should", and "must" into active choices. We'll step them through the process.
  

• You want to acknowledge your staff members' needs. But you don't want them to run all over you. Here's the key.
  

• How to create more powerful relationships whether you're managing up or managing down.

And here’s something that may not be obvious. The ability to create and sustain rapport doesn't just make for great experiences for patients and staff members. It can unlock financial potential hidden in your organization. Here's why.

A huge amount of your costs come from patients who are dissatisfied with their experience working with your staff.

• 8 out of 10 medical malpractice suits don't come from medical errors. They come from emotional errors, from patients who feel disrespected, unheard, and misled or kept in the dark.
  

• You're losing almost 1/3rd of your labor cost to miscommunications and emotional errors.
  

• One of every seven patients in your medial group leaves due to emotional errors. They leave because they don't like how they're being treated or they think your doctor isn't listening carefully to them.

If you have only a medium sized medical group—20 physicians and another 30 caregivers—that can mean a $1 million every year lost to emotional errors.

Here are the kinds of results we've seen using this system.

• A care giver who had been involved in an encounter that led to a charge of racism, told us, "I ended up feeling a sort of 'resolution' or 'closure with learning how to handle the situation more constructively that hadn't been possible in the original situation."
  

• Members of one medical group found effective ways to work with an immigrant man who had appeared so aggressive he had been escorted from the building four times by security.
  

• Members of an inpatient psych unit reassessed a woman they had previously labeled "unreachable". Following the training, they realized she was reacting to her belief that the staff wasn't listening to her.
  

• Staff in one medical group realized during the training that they could exhaust their cultural awareness tools-offer an interpreter, offer a pastor familiar with the family's religion, offer to get more follow up from the doctor-without resolving the issues underlying their families' problems. They also realized that what they weren’t discovering put their group at risk for charges of discrimination and lack of informed consent.
  

• The manager of a group of 120 staff we trained reported three months later that she had almost stopped mediating conflicts on the floor and was instead hearing her staff members report their successes.
  

• A medical group was so afraid of one of their families that a senior member didn't want to work with them. Following the training, the frontline staff uncovered needs that had previously been hidden. The family asked to delay transfer out of the unit. Members of the unit used their personal time to brief staff from other units the family would eventually transfer to. And they realized they had three more families in the unit with the same problems they could help using the same methods.

And, of course, I guarantee your satisfaction unconditionally.

Your medical group is suffering from emotional errors. Healing from the Heart can help you create great experiences for your patients, change your medical group's financial health for the better, and position your group for prosperity.

Reserve My Copy Risk-Free

For only $21.97, I'll take the Award-Winning Healing from the Heart, A Practical Guide to Creating Excellent Experiences for Patients and Their Families.

I'll have ALL the information I need to get started creating great experiences for patients, their families, and myself. I also have your 100% money-back satisfaction guarantee, so I'm completely protected.

Healing from the Heart
A Practical Guide to Creating Excellent Experiences for Patients and their Families

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We'll send Healing from the Heart right off to you. We guarantee your satisfaction, 100%.

I'm excited for you to get started! And I'd enjoy hearing about your successes.

Best regards,
Tim Dawes