"Healing from the Heart is an important contribution to the humanization of health care. I would definitely link patient safety and quality to the importance of health care providers learning this process."

Dr. Nancy Moore, Sr. VP Healing Health Services, Chief Nursing Officer, St. Charles Medical Center, Redmond, OR


"The concepts and exercises that Tim Dawes provides in Healing from the Heart will serve as a valuable resource to healthcare providers as they work to strengthen their communication with patients."

Pamela Popp, Senior Director, Office of Risk Management, Stanford University Medical Center, and Past President of the American Society for Healthcare Risk Management (ASHRM), Palo Alto, CA


"Tim Dawes's workbooks avoid the pitfalls common to other manuals on patient service. Instead of merely instructing caregivers to parrot a patient's judgments, it gives them concrete ways to draw out patient needs that staffs can respond to."

Pam Kohles, Employee Health, Education, and Infection Control Coordinator, Lincoln Surgical Hospital. Lincoln, NE
  


About Tim Dawes

Tim Dawes is President and Founder of Interplay, Inc., as well as a consultant, trainer, and executive coach. His unique perspective comes from conducting custom training programs for hospitals, healthcare and social work trade associations, and university courses. The step-by-step process Interplay teaches helps health care organizations to increase revenue and decrease liability by giving patients an unexpected experience of empathy. Nonviolent Communication (NVC) forms the core of Interplay’s training. NVC is a process for creating compassionate connection—not just communications—that’s been field-tested internationally for over 45 years. The training technology Interplay uses—live scenarios—was developed over the course of six years and in more than 500 training sessions at a major university.


We would like to be as responsive to you as we can. Due to an intensive schedule, we have a waiting list for project work. Our best suggestion for becoming a candidate for future project work is to fill out a Consultation Request and schedule a 30 minute consultation. We normally acknowledge your request within one business day and can schedule a consultation within 1 week.

Thanks for your interest.

Interplay, Inc.
2829 W. Lk. Sammamish Pkwy SE
Bellevue, WA 98008

Phone: (425) 957-3552
Email: info@interplaygroup.com

Name:

Organization:

Email Address:

Zip Code:

Would you like to receive our free monthly e-newsletter with insights for providing visibly better care?

 Yes No
Note: We Do Not Share Your Information With Anyone!