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Now A
National Award Winner!
Healing from the Heart has
been named an Award-Winning Finalist in the General
Medical category of the Best Books 2006 Book
Awards.
For details, see USABookNews.com
"Healing from the Heart is an important contribution to the humanization of health care. I would definitely link patient safety and quality to the importance of health care providers learning this process."
Dr. Nancy Moore, Sr. VP Healing Health Services, Chief Nursing Officer, St. Charles Medical Center, Redmond, OR
"Tim Dawes's work, Healing from the Heart,
should be required reading for
all hospital staff committed to improving the quality of
their patient- centered care. It is a rare jewel of a
book packed with practical ideas and a powerful model
for making empathy more transparent to patients and
their families. Use this model and practical guidelines
and watch your Patient Satisfaction scores climb."
Chris Ibanez, Manager, Training and Development
Overlake Hospital Medical Center
"Tim Dawes's workbooks avoid the pitfalls common to other manuals on patient service. Instead of merely instructing caregivers to parrot a patient's judgments, it gives them concrete ways to draw out patient needs that staffs can respond to."
Pam Kohles, Employee Health, Education, and Infection Control Coordinator, Lincoln Surgical Hospital. Lincoln, NE |
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